Justin Matsui
About Justin Matsui
Justin Matsui serves as a Senior Enterprise Customer Success Manager at Contentsquare, where he leverages his expertise in Digital Experience Analytics to enhance online customer experiences for enterprise clients. With a diverse background in sales and customer success across various technology companies, he has developed strong skills in User Experience and Search Engine Optimization.
Current Role at Contentsquare
Justin Matsui serves as a Senior Enterprise Customer Success Manager at Contentsquare, a position he has held since 2019. In this role, he focuses on enhancing the online customer experience for enterprise clients. His responsibilities include providing strategic insights and solutions that align with the clients' digital experience analytics needs. His experience in customer success allows him to effectively address client concerns and drive engagement.
Previous Experience in Customer Success
Before joining Contentsquare, Justin Matsui worked at Clicktale as a Customer Success Manager in Enterprise Consulting Services for a brief period in 2019. He also held positions at SLI Systems, where he served as a Customer Success Manager from 2011 to 2014 and as a Solutions Specialist from 2014 to 2019. His roles in these companies involved supporting enterprise clients and improving their digital strategies.
Sales and Management Background
Justin Matsui has a solid background in sales and management, having worked at several organizations. He was a Territory Sales Manager at Trimble Navigation from 2008 to 2011 and a Senior Sales Executive at Covad Communications from 2006 to 2008. Earlier in his career, he worked at EarthLink, Inc. as a Sales Executive and Manager from 2001 to 2004. These roles contributed to his expertise in understanding customer needs and driving business growth.
Education and Expertise
Justin Matsui studied at West Valley College from 1997 to 2002. He possesses expertise in Digital Experience Analytics, User Experience, and Search Engine Optimization (SEO). His educational background and professional experience equip him with the skills necessary to provide valuable insights and solutions to enterprise clients, enhancing their digital strategies.