Laure Piednoir
About Laure Piednoir
Laure Piednoir is a Strategic Customer Success Manager at Contentsquare, with a background in customer success and account management at IWD Retail Software. She holds a Master of Science in Marketing from IESEG School of Management and has over nine years of experience in implementing enterprise-scale software solutions.
Work at Contentsquare
Laure Piednoir serves as a Strategic Customer Success Manager at Contentsquare, a role she has held since 2023. In this position, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include leading change across the user community to drive client profitability. Her expertise in customer success strategies supports Contentsquare's mission to empower businesses through data-driven insights.
Previous Experience at IWD Retail Software
Before joining Contentsquare, Laure Piednoir worked at IWD Retail Software in various roles from 2016 to 2023. She began as a Senior Account Manager and progressed to Director of Customer Success. During her tenure, she also held positions as CSM Manager and Key Account Director, accumulating significant experience in customer success management and account management. Her work involved implementing enterprise-scale software solutions and fostering client relationships.
Educational Background
Laure Piednoir graduated with a Master of Science in Marketing from IESEG School of Management, where she studied from 2007 to 2013. She also attended Hanyang University for a year, focusing on Marketing and Communication, and earned her Bachelor's degree. Her educational background provides a strong foundation for her career in customer success and marketing.
Career in Retail and Marketing
Laure Piednoir has a diverse background in retail and marketing, beginning her career as a Sales Employee at ERES - Groupe CHANEL in 2009. She has held various positions, including Marketing Assistant at Robertet Group and In Charge of Direct Marketing Projects at Yves Rocher - Dr. Pierre Ricaud. Her roles have contributed to her strong focus on retail and visual merchandising innovation.
Expertise in Customer Success
With over nine years of experience in customer success and account management, Laure Piednoir has developed a robust skill set in implementing enterprise-scale software solutions. Her career reflects a commitment to empowering clients and enhancing their profitability through effective customer success strategies.