Lavan K.
About Lavan K.
Lavan K. is a Customer Success Manager at Contentsquare, specializing in enterprise-level client relationships. With a background in business finance and extensive experience in account management and business development, Lavan has worked with high-profile clients across various industries, enhancing customer loyalty and optimizing digital strategies.
Work at Contentsquare
Lavan K. serves as a Customer Success Manager, Enterprise at Contentsquare since 2022. In this role, he focuses on enhancing customer satisfaction and loyalty for enterprise clients. His responsibilities include developing strategies that align with client needs and ensuring the effective use of Contentsquare's analytics and digital experience solutions.
Education and Expertise
Lavan K. studied Business Finance at Durham University, earning a BA (Hons.) from 2007 to 2010. He also pursued a course in Data Visualisation & Storyboarding at the University of Miami in 2021. Additionally, he completed PRINCE2 Project Management training in 2012. His educational background supports his expertise in analytics, business intelligence, and customer experience.
Professional Background
Lavan K. has a diverse professional history, having worked in various roles within the digital and business development sectors. He began his career as a Business Development Manager at helloU from 2010 to 2012. He then held positions at Tradedoubler, including Account Manager, Senior Account Manager, and Senior Client Growth Manager, from 2016 to 2018. His experience also includes roles at Glow Digital Media, Social Moov, eClerx, and REO, where he contributed to client success and business growth.
Client Engagement and Achievements
Throughout his career, Lavan K. has worked with high-profile clients such as Hilton, Armani, and Gucci. He has played a significant role in enhancing customer loyalty and retention strategies for brands like Expedia and Direct Line. His expertise in Marketing Spend Optimisation, eCommerce, and Customer Experience has contributed to the success of brands including Puma and Ted Baker.
Skills in Digital Strategy and Analytics
Lavan K. possesses strong skills in analytics and business intelligence, which aid brands in competitive intelligence and digital shelf analysis. He has experience in content production and digital asset management, supporting brands in optimizing their digital presence. His background enables him to effectively address the needs of clients in the digital landscape.