Maha Azem
About Maha Azem
Maha Azem is a Technical Support Engineer and Customer Success professional at Contentsquare, with a background in project management and quality assurance. She holds a Bachelor's and a Master's degree from Tel Aviv University and has extensive experience in troubleshooting technical issues and managing client expectations.
Work at Contentsquare
Maha Azem has been employed at Contentsquare since 2022, serving as a Technical Support Engineer and Customer Success professional in the Nazareth Area, Israel. In this role, she demonstrates her ability to troubleshoot complex technical issues while ensuring a seamless client experience. Her responsibilities include managing customer expectations and communicating transparently about resolutions and timelines. Prior to her current position, she worked at Contentsquare as a QA Support from 2016 to 2021, where she developed her skills in quality assurance and customer service.
Education and Expertise
Maha Azem studied at Tel Aviv University, where she earned a Bachelor's degree in Education (BEd) and a Master's degree in Biology and ICT. Her educational background provides her with a strong foundation in both technical and educational disciplines. This diverse academic experience contributes to her analytical skills, enabling her to gather and evaluate information effectively in her professional roles.
Background
Before joining Contentsquare, Maha Azem worked at the Ministry of Education in Israel from 2011 to 2018. During her tenure, she held roles as a Project Manager and QA Engineer in Tel Aviv - Jaffa, where she collaborated with governmental offices to streamline project execution. This experience equipped her with project management skills and an understanding of quality assurance processes, which she later applied in her roles at Contentsquare.
Achievements
Maha Azem has demonstrated a capability for troubleshooting complex technical issues and managing customer expectations effectively. She transitioned from a Quality Assurance specialist to a Technical Support Engineer, showcasing her adaptability and commitment to precision. Her strong analytical skills allow her to gather and evaluate information, determining impacts and resolving issues as needed.