Malik Abderahmane
About Malik Abderahmane
Malik Abderahmane is a European IT Support Engineer currently working at Contentsquare in Paris, France. He has extensive experience in technical support roles, including four years at Apple, where he held various positions and conducted training in IT.
Current Role at Contentsquare
Malik Abderahmane serves as a European IT Support Engineer at Contentsquare, a position he has held since 2021. In this role, he provides technical support and expertise to enhance the user experience for clients across Europe. His responsibilities include troubleshooting IT issues, implementing solutions, and collaborating with team members to ensure efficient operations. Abderahmane's experience in IT support allows him to address complex technical challenges effectively.
Previous Experience at Apple
Malik Abderahmane worked at Apple in various capacities from 2015 to 2021. He began as a Family Room Specialist, where he engaged with customers to provide product information and support. He then transitioned to the role of Technical Expert for iOS, followed by a position as a Mac Genius, where he specialized in macOS and iOS support. His tenure at Apple spanned four years, during which he developed a strong understanding of customer service and technical support in a fast-paced environment.
Education and Qualifications
Malik Abderahmane pursued his education in computer science and project management. He studied at Lycée Dorian, where he earned a BTS in Informatique et Réseau dans l'Industrie et les Services from 2010 to 2012. He furthered his education at ESGI, achieving a Licence in Chef de projet logiciel et réseau in 2013. His educational background provides a solid foundation for his career in IT support and project management.
Training and Development Initiatives
Throughout his career, Malik Abderahmane has conducted multiple training missions aimed at individuals of all ages and skill levels in the field of IT. These training sessions focus on enhancing technical skills and knowledge, contributing to the professional development of participants. His ability to communicate complex concepts in an accessible manner has made him an effective trainer in the IT community.
Early Career at Fnac
Before his tenure at Apple, Malik Abderahmane worked at Fnac as a Vendeur Produit et Service Micro Informatique in 2014. In this role, he provided customer service and technical support for micro-informatics products. This experience helped him develop essential skills in sales and customer interaction, laying the groundwork for his future roles in IT support.