Melissa Aronson
About Melissa Aronson
Melissa Aronson is a Senior Manager of Customer Success Operations at Contentsquare, where she focuses on internal growth and scaling within the organization. She has extensive experience in customer success and marketing across various industries, including SaaS and retail.
Current Role at Contentsquare
Melissa Aronson serves as the Senior Manager of Customer Success Operations - Global at Contentsquare since 2023. In this role, she focuses on internal growth and scaling within the Customer Success organization. Her responsibilities include overseeing operations and ensuring that customer success strategies align with global objectives.
Previous Experience at Contentsquare
Prior to her current position, Melissa held various roles at Contentsquare. She worked as a Customer Success Manager for eight months in 2018, then transitioned to Lead Customer Success Manager from 2019 to 2020. Following that, she served as Manager of Enterprise Customer Success for North America - East from 2020 to 2021, and as Manager of Customer Success Operations - North America from 2021 to 2022. Her tenure at Contentsquare has contributed to her expertise in customer success operations.
Education and Expertise
Melissa Aronson earned a Bachelor of Arts degree in Journalism and Strategic Communication from the University of Wisconsin-Madison. She has developed a strong background in SaaS, retail and luxury omnichannel marketing, and digital analytics, which supports her roles in customer success and marketing strategy.
Career Background in Marketing and Customer Success
Melissa has extensive experience in marketing and customer success across various companies. She worked as an Account Manager at Experian Marketing Services from 2012 to 2014, and as a Senior Digital Marketing Coordinator at Saks Fifth Avenue from 2014 to 2015. Additionally, she held marketing strategy roles at Macy's from 2016 to 2018, further enhancing her skills in customer engagement and marketing operations.
Passion for Mentoring and Management
Melissa has a passion for mentoring and management, which she integrates into her professional roles. Her focus on internal growth and continuous learning reflects her commitment to developing both her own skills and those of her team members.