Mirella Zlateva
About Mirella Zlateva
Mirella Zlateva is a Senior Solution Expert in Customer Success at Contentsquare, where she focuses on enhancing product adoption. She has a diverse background in marketing and customer experience, having held various roles in notable companies including MVF, Fiverr, and PVH Corp.
Current Role at Contentsquare
Mirella Zlateva currently serves as a Senior Solution Expert in Customer Success at Contentsquare, a position she has held since 2023 in Amsterdam, North Holland, Netherlands. In this role, she focuses on enhancing customer experiences and product adoption through her expertise in executive relationships and product road mapping. Her responsibilities include working closely with clients to ensure they derive maximum value from Contentsquare's solutions.
Previous Experience at MVF
Before her current role, Mirella Zlateva worked at MVF as a Conversion Rate Optimisation (CRO) Executive for a brief period in 2018. MVF was recognized as the 1st in the Sunday Times Best Companies to Work For. During her time there, she contributed to improving conversion rates and optimizing customer engagement strategies.
Professional Background in Marketing and Customer Experience
Mirella has a diverse professional background in marketing and customer experience. She worked as a Freelance Marketeer at Fiverr from 2013 to 2018, where she honed her skills in social media and full funnel marketing. Additionally, she served as a CX Researcher and Analyst (CRO) at PVH Corp. in 2020, focusing on customer experience research and analysis.
Education and Academic Qualifications
Mirella Zlateva studied at King's College London, where she earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from 2014 to 2017. Prior to this, she completed her High School Diploma in English Language at First Language School Varna from 2008 to 2014. Her educational background has equipped her with a solid foundation in business and marketing principles.
Coaching and Training Experience
Mirella has experience in coaching and training, having worked as a Growth Coach for the Talent Accelerator Program at Growth Tribe Academy from 2019 to 2020. She also served as a Growth Hacking Trainer and Coach at the same institution from 2018 to 2020. In these roles, she focused on mentoring individuals in growth strategies and innovative marketing techniques.