Nicole Song
About Nicole Song
Nicole Song is an Enterprise Success Manager at Contentsquare, where she has worked since 2022. She has extensive experience in customer success and management roles across various companies, including AppZen and UserTesting.
Work at Contentsquare
Nicole Song serves as an Enterprise Success Manager at Contentsquare, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive background in customer success management. Her experience in this field allows her to effectively address client needs and drive value from Contentsquare's offerings.
Previous Experience at AppZen
Prior to her role at Contentsquare, Nicole Song worked at AppZen in various capacities. She served as a Senior Channel Customer Success Manager for four months in 2021, and as a Manager of Customer Success from 2021 to 2022 for seven months. Additionally, she held positions as Implementation Success Manager and Channel Customer Success Manager between 2018 and 2021. Her tenure at AppZen provided her with valuable insights into customer relationship management.
Education and Expertise
Nicole Song holds a Master of Business Administration (MBA) from the University of Phoenix, which she completed in 2010. She also earned a Graduate Certification in Project Management from the same institution in 2015. Furthermore, she obtained a Bachelor of Arts in Psychology from Arizona State University in 2008. Additionally, she achieved a Master of Science in Criminal Justice/Law Enforcement Administration from the University of Phoenix between 2011 and 2013.
Background in Customer Success and Management
Nicole Song has a diverse background in customer success and management roles across several organizations. Before her time at AppZen, she worked as a Senior Customer Success Manager at UserTesting for four months in 2022. Her earlier roles include Project Manager and Compliance Analyst at Apollo Education Group, as well as Risk Management Analyst at JPMorgan Chase & Co. This extensive experience has equipped her with a comprehensive understanding of client needs and operational efficiency.
Early Career and Administrative Roles
Nicole Song began her career in administrative roles, including a position as a Financial Services Admin at the Arizona Attorney General's Office from 2003 to 2004. She also worked as a Student Records Specialist at the University of Phoenix for one year in 2009. These early experiences contributed to her foundational skills in administration and client interaction.