Orlando Pequeneza
About Orlando Pequeneza
Orlando Pequeneza serves as a Senior Enterprise Success Manager at Contentsquare, where he has worked since 2020. With over 15 years of experience in customer success and account management, he has held various leadership roles in notable companies such as Oracle, Marketo, and BrightEdge.
Work at Contentsquare
Orlando Pequeneza has been serving as a Sr. Enterprise Success Manager at Contentsquare since 2020. In this role, he focuses on ensuring customer satisfaction and success for enterprise clients. His responsibilities include identifying upsell opportunities and fostering strong relationships with key stakeholders. Based in the San Francisco Bay Area, he contributes to the company's mission of enhancing digital experiences for clients.
Previous Experience in Customer Success
Prior to his current position, Orlando Pequeneza held several roles in customer success across various companies. He worked at Oracle/Responsys as Director of Customer Success for eight months in 2013-2014. He also served as a Sr. Customer Success Manager at Marketo from 2011 to 2013, and as Director of Customer Success at BrightEdge from 2017 to 2018. Additionally, he was an Enterprise Customer Success Manager at Terminus from 2019 to 2020 and a Sr. Customer Success Manager & Team Lead at Captora from 2014 to 2017.
Education and Expertise
Orlando Pequeneza holds a Master's degree in Sociology from San Jose State University and a Bachelor's degree in Sociology from California State University, Chico. His educational background complements his extensive expertise in marketing automation, analytics, content marketing, lead generation, email marketing, SEO, SEM/PPC, display advertising, social media, and marketing analytics.
Achievements in Customer Success
With over 15 years of experience in customer success and enterprise account management, Orlando Pequeneza has demonstrated a strong ability to exceed renewal and upsell quotas. He is known for developing trusted advisor relationships with C-level executives and key stakeholders, which has contributed to his consistent top performance in various roles within the SaaS digital marketing and digital advertising industries.