Rachael Carroll
About Rachael Carroll
Rachael Carroll is a Senior Customer Success Manager at Contentsquare, with a background in customer success and account management at companies like Heap and Oracle. She holds a Bachelor's degree in Sociology from California Polytechnic State University and is dedicated to empowering women and BIPOC in the tech industry.
Work at Contentsquare
Rachael Carroll currently serves as a Senior Customer Success Manager at Contentsquare, a position she has held since 2024. In this role, she is responsible for managing relationships with Commercial and Enterprise customers across Europe, Asia, and Australia. Her focus is on ensuring customer satisfaction and success, leveraging her extensive experience in customer success management.
Previous Experience at Heap
Rachael Carroll worked at Heap from 2019 to 2024, where she held various roles including Account Manager and Customer Success Manager for the EMEA region. She was Heap's first Customer Success Manager for this region, demonstrating her leadership in customer engagement. During her tenure, she contributed to the company's growth and customer retention efforts, earning the President's Club award in FY 23.
Career at Oracle
Rachael Carroll's career includes significant experience at Oracle, where she worked as an Account Manager from 2018 to 2019 and as a Business Development Representative from 2017 to 2018. In these roles, she developed her skills in account management and business development, contributing to the company's client engagement strategies in the San Francisco Bay Area.
Education and Expertise
Rachael Carroll studied at California Polytechnic State University-San Luis Obispo, where she earned a Bachelor’s Degree in Sociology. Additionally, she pursued further education at Stanford Continuing Studies, focusing on Business. Her expertise includes cold calling and lean six sigma methodologies, which enhance her effectiveness in customer success and management roles.
Background and Advocacy
Rachael Carroll has a background that includes various roles in customer success and management. She has a passion for empowering women and BIPOC in tech, reflecting her commitment to diversity and inclusion within the industry. Her early career included positions such as Call Center Manager at Cal Poly Annual Giving and Board Member at Cal Poly Corporation.