Ziad Nakad
About Ziad Nakad
Ziad Nakad serves as the SVP Global Strategy & Digital Customer Success at Contentsquare, where he emphasizes customer-centric strategies and effective communication. With a diverse background in customer success roles across multiple companies, he brings a multicultural management style and multilingual skills to his current position.
Current Role at Contentsquare
Ziad Nakad currently serves as the Senior Vice President of Global Strategy & Digital Customer Success at Contentsquare. He has held this position since 2023, working in a hybrid capacity. In this role, he focuses on developing strategies that enhance customer success on a global scale.
Previous Experience at Contentsquare
Prior to his current role, Ziad Nakad worked at Contentsquare for six years, from 2016 to 2022. He initially served as Vice President of Customer Success and later as SVP Customer Success EMEA from 2022 to 2023. His tenure at Contentsquare involved implementing customer-centric strategies and improving service delivery.
Professional Background
Ziad Nakad has a diverse professional background, having worked in various roles across multiple organizations. He was a Client Service Director at SmartFocus from 2010 to 2011 and later served as WW Professional Services Director from 2011 to 2012. He also held the position of Sr Regional Manager, Customer Success at Adobe from 2012 to 2016.
Education and Expertise
Ziad Nakad studied at Université Paris Dauphine - PSL, where he earned a Master's degree in Computer Science from 2002 to 2005. He also completed a Master in Management and Decision Making at the same institution from 2005 to 2006. His educational background supports his expertise in customer-centric strategies and management.
Multicultural Management Style
Ziad Nakad possesses a multicultural management style, enhanced by his multilingual abilities in English, French, Spanish, Arabic, and some Italian. This skill set allows him to effectively engage with global customers and adapt to diverse business environments.