Jb Bechere
About Jb Bechere
Jb Bechere is a Senior Technical Customer Support professional with over nine years of experience in the technology, travel, and hospitality industries. He has a background in user and employee education and has held various roles, including Support Engineer at Tipalti and Manager of Customer Success at Outdoorsy.
Work at Continu
Jb Bechere has been employed at Continu as a Senior Technical Customer Support representative since 2021. In this role, he focuses on providing technical assistance and support to customers, ensuring they have a positive experience with the company's products and services. His responsibilities include troubleshooting issues, educating users, and enhancing customer satisfaction. Bechere's experience in technical support contributes to his effectiveness in this position.
Previous Experience in Customer Support
Before joining Continu, Jb Bechere worked at Tipalti as a Support Engineer from 2020 to 2021. His role involved resolving customer inquiries and providing technical solutions. Prior to Tipalti, he served as the Manager of Customer Success at Outdoorsy from 2016 to 2018, where he managed customer relationships and ensured successful onboarding. His career began at Apple, where he worked as a Product Trainer from 2013 to 2016, focusing on educating employees about product features and functionalities.
Education and Expertise
Jb Bechere studied Zoology and Animal Biology at Los Medanos College from 2010 to 2014, earning a degree in the field. His educational background complements his professional experience, particularly in developing training procedures and structures. Bechere possesses expertise in account management and training development, which he applies in his current and previous roles.
Industry Experience
With over nine years of experience, Jb Bechere has worked across various sectors, including technology, travel, and hospitality. This diverse background has equipped him with a broad understanding of customer needs and expectations. His experience in different industries enhances his ability to provide effective support and training to users and employees alike.