Jon Rosenberger
About Jon Rosenberger
Jon Rosenberger is a Customer Experience Manager at Continu, where he has worked since 2021. He has extensive experience in customer service and support roles across various companies, including Mark43 and MakerBot®.
Work at Continu
Jon Rosenberger has served as the Customer Experience Manager at Continu since 2021. In this role, he has implemented a customer feedback loop to enhance the learning platform by incorporating user insights. He organized a series of customer experience workshops aimed at improving team skills in managing complex customer queries. Additionally, he developed a mentorship program to support the professional growth of junior team members. Jon also contributed to the design of a new customer satisfaction metric, which has been instrumental in identifying key areas for service improvement.
Previous Experience in Customer Support
Before joining Continu, Jon Rosenberger worked at Mark43 as Support Operations Manager from 2016 to 2021. His responsibilities included overseeing support operations and ensuring effective customer service delivery. Prior to that, he was a Client Services Specialist at Bindo for seven months in 2015. Jon also held the position of Software Support Lead at MakerBot® from 2013 to 2015, where he provided technical support for software-related issues. His early career included a role as a Customer Service Associate at Lowe's Home Improvement from 2011 to 2013.
Education and Expertise
Jon Rosenberger earned a Bachelor of Arts degree in History from the University of Nevada-Las Vegas, completing his studies from 2004 to 2009. His educational background provides him with a strong foundation in analytical thinking and communication skills, which he applies in his customer experience management role. His expertise lies in customer support operations, team training, and service improvement strategies.
Professional Development Initiatives
At Continu, Jon has initiated several professional development programs aimed at enhancing team capabilities. He organized customer experience workshops to improve the skills of team members in addressing complex queries. Additionally, he established a mentorship program designed to foster the growth of junior team members, ensuring they receive guidance and support in their professional journeys.