Matt Carrier
About Matt Carrier
Matt Carrier serves as the Senior Customer Success Manager for Enterprise at Continu, where he has worked since 2023. With a background in customer success and account management spanning several years at companies like GiveSmart and Staples, he has developed extensive expertise in the field.
Work at Continu
Matt Carrier has been employed at Continu since 2021, progressing through various roles in customer success. He currently serves as the Senior Customer Success Manager - Enterprise, a position he has held since 2023. Prior to this, he worked as a Senior Customer Success Manager from 2022 to 2023 and as a Mid-Market Customer Success Manager from 2021 to 2022. His experience at Continu reflects a focus on enhancing customer satisfaction and driving engagement within the enterprise sector.
Previous Experience at GiveSmart
Before joining Continu, Matt Carrier worked at GiveSmart for several years, holding multiple positions. He served as a Senior Customer Success Manager from 2016 to 2021, where he focused on client retention and support. He also held the role of Senior Account Manager from 2018 to 2020, and worked as a Renewal Sales Specialist from 2017 to 2018. His tenure at GiveSmart provided him with extensive experience in account management and customer success.
Sales Management Experience
Matt Carrier's career includes a significant role at Staples, where he worked as a Sales Manager from 2013 to 2016. In this position, he was responsible for overseeing sales operations and managing team performance. His experience in sales management has contributed to his skills in customer relationship management and sales strategies.
Education and Expertise
Matt Carrier earned a Bachelor's degree in Electronic Media and Film from Towson University, where he studied from 2006 to 2009. He also completed a Minor in Advertising and Marketing during his time at the university. This educational background has equipped him with knowledge in media, communication, and marketing strategies.