Claudine Joy A.
About Claudine Joy A.
Claudine Joy A. is a Recruiting Coordinator at Continuity Partners in New York, with over 15 years of experience in the customer service industry, including 9 years in leadership roles. She holds a Bachelor of Engineering in Industrial Engineering from the University of San Carlos and is dedicated to enhancing business growth through exceptional customer experiences.
Work at Continuity Partners
Claudine Joy A. has been serving as a Recruiting Coordinator at Continuity Partners since 2021. In this role, she focuses on enhancing business growth by ensuring a high-quality customer experience for clients. Her responsibilities include coordinating recruitment processes and contributing to the overall efficiency of the hiring strategy within the organization.
Education and Expertise
Claudine Joy A. earned her Bachelor of Engineering in Industrial Engineering from the University of San Carlos, completing her studies from 2000 to 2005. This educational background provides her with a solid foundation in engineering principles, which she applies to her work in recruitment and customer service.
Background
Claudine Joy A. has over 15 years of experience in the customer service industry. She has held various positions, including a Client Care Specialist at Provinziano & Associates for two months in 2021 and a Customer Service Associate at eTelecare Global Solutions for six months from 2005 to 2006. Additionally, she worked for 14 years as Cabin Crew (Cabin Services Director) at Qatar Airways in Doha, Qatar.
Achievements in Customer Service
Claudine Joy A. is committed to enhancing customer satisfaction and regularly attends training sessions that focus on customer satisfaction, leadership, emotional intelligence (EQ), and cultural intelligence (CQ). Her dedication to professional development reflects her commitment to providing a 5-star customer experience.
Leadership Experience
With nine years in a leadership role, Claudine Joy A. has developed significant expertise in managing teams and driving customer service excellence. Her leadership experience is complemented by her training in emotional and cultural intelligence, which enhances her ability to lead diverse teams effectively.