Alona Gilad
About Alona Gilad
Alona Gilad serves as the Manager of the EMEA Customer Success Team at ControlUp, where she has worked since 2021. With a background in customer relations and project management, she has held various roles in organizations such as the Federation of Israeli Chambers of Commerce and the OECD.
Work at ControlUp
Alona Gilad has been with ControlUp since 2020, initially serving as a Customer Success Manager. In 2021, she advanced to the role of Manager for the EMEA Customer Success Team. Her responsibilities include overseeing customer success initiatives and ensuring client satisfaction across the EMEA region. Based in Tel Aviv, Israel, she has contributed to the company's growth and customer engagement strategies.
Previous Experience
Before joining ControlUp, Alona Gilad worked at the Federation of Israeli Chambers of Commerce (FICC) as a Customer Relations Manager from 2017 to 2020. In this role, she focused on enhancing customer relationships and improving service delivery. Additionally, she served as a Project Manager at The Jewish Agency for Israel from 2016 to 2017, where she managed various projects aimed at community development. Earlier in her career, she completed a two-month internship at the OECD - OCDE in 2014.
Education and Expertise
Alona Gilad holds a Bachelor of Applied Science (B.A.Sc.) in Political Science and Government from Ben-Gurion University of the Negev, where she studied from 2012 to 2015. She also studied at Sciences Po for 11 months in 2014, focusing on the same field. Furthermore, she completed a graduate program in Import, Export & International Trade at the Tel Aviv Chamber of Commerce Business College from 2018 to 2019.
Career Development
Alona Gilad's career development reflects a strong focus on customer success and project management. Her roles have evolved from an intern to managerial positions, showcasing her ability to adapt and grow within the customer relations field. Her educational background in political science and international trade complements her professional experience, providing a solid foundation for her current role at ControlUp.