Alona Gilad
About Alona Gilad
Alona Gilad is an Account Manager currently working at ControlUp in Phuket, Thailand. She has a background in political science and extensive experience in customer success and project management across various organizations.
Current Role at ControlUp
Alona Gilad currently serves as an Account Manager at ControlUp, a position she has held since 2024. She is based in Phuket, Thailand, where she is responsible for managing client accounts and ensuring customer satisfaction. Her role involves collaborating with clients to understand their needs and providing solutions that enhance their experience with ControlUp's products and services.
Previous Experience at ControlUp
Prior to her current role, Alona Gilad worked at ControlUp for a total of four years in various capacities. She served as a Customer Success Manager from 2020 to 2024, focusing on client engagement and support. Additionally, she was the Manager of the EMEA Customer Success team from 2021 to 2023, where she oversaw customer success initiatives across the Europe, Middle East, and Africa regions.
Education and Academic Background
Alona Gilad completed her Bachelor of Applied Science (B.A.Sc.) in Political Science and Government at Ben-Gurion University of the Negev from 2012 to 2015. She also studied at Sciences Po in 2014, earning a Bachelor of Applied Science (B.A.Sc.). Furthermore, she attended the Tel Aviv Chamber of Commerce Business College, where she studied Import, Export & International Trade and graduated in 2019.
Professional Experience Prior to ControlUp
Before joining ControlUp, Alona Gilad held several positions in different organizations. She worked as a Project Manager at The Jewish Agency for Israel from 2016 to 2017. Following that, she served as a Customer Relations Manager at the Federation of Israeli Chambers of Commerce (FICC) from 2017 to 2020, where she managed customer relations and engagement.
Internship at OECD
In 2014, Alona Gilad completed a two-month internship at the OECD - OCDE, working at the Permanent Mission of the Israeli Ministry of Economy in the Paris Area, France. This experience provided her with insights into international economic policies and diplomatic relations.