Dudi G.
About Dudi G.
Dudi G. is a Senior Support Expert at ControlUp, where he has worked since 2021. With extensive experience in customer support and technical services across various companies, he possesses a strong technical background and a global perspective in his field.
Work at ControlUp
Dudi G. has been employed at ControlUp as a Senior Support Expert since 2021. In this role, he is responsible for providing advanced technical support and solutions to customers, leveraging his extensive experience in customer service and technical support. His position involves addressing complex issues and ensuring customer satisfaction through effective problem resolution.
Previous Experience in Customer Support
Prior to his current role, Dudi G. held several positions in customer support and technical services. He worked at Salesforce.com as a Professional Services Senior Consultant from 2010 to 2013, and at Kryon Systems as a Senior Technical Support Engineer from 2017 to 2021. His experience includes working with customers across EMEA, APAC, and U.S. regions, which has provided him with a global perspective in customer support.
Technical Skills and Expertise
Dudi G. possesses a strong technical background that includes expertise in hardware, Linux and Windows operating systems, networking, XML, and encryption. This technical knowledge supports his role in providing effective solutions and enhances his ability to address customer needs. He has demonstrated a comprehensive understanding of the software development and delivery lifecycle, from inception to production.
Career Background
Dudi G. has a diverse career spanning multiple companies and roles. He worked at Comverse Network Systems in various capacities from 2000 to 2009, including field installation for VMS systems and Tier 3.5 support. He also served as an Integration & Support Engineer at Pontis from 2014 to 2015 and as a 3rd Level Support at AT&T from 2015 to 2017. His varied roles have contributed to his extensive knowledge in customer relationship management and technical support.
Achievements in Problem Solving
Dudi G. has demonstrated the ability to investigate critical organizational requirements and identify deficiencies. He has developed innovative solutions aimed at enhancing reliability and productivity within the organizations he has worked for. His experience in CRM build-up further showcases his capability to develop and manage customer relationship management systems effectively.