Duncan Cousins
About Duncan Cousins
Duncan Cousins serves as the Vice President of Customer Experience at ControlUp, a position he has held since 2023. With a strong background in accountancy and extensive experience in IT and customer success, he previously worked at Apptio in various leadership roles for several years.
Work at ControlUp
Duncan Cousins has been serving as the Vice President of Customer Experience at ControlUp since 2023. In this role, he is responsible for overseeing customer engagement strategies and ensuring a positive experience for clients. His position is remote, allowing him to manage customer relations effectively across various regions.
Previous Experience at Apptio
Prior to joining ControlUp, Duncan Cousins held multiple roles at Apptio from 2013 to 2022. He served as Vice President of Customer Success, where he focused on enhancing customer satisfaction and retention. He also worked as Regional Director of Professional Services and as a Managing Consultant, contributing to the company's growth in the EMEA region.
Educational Background
Duncan Cousins has a diverse educational background. He studied International Accountancy & Finance at Brighton University, earning a BA (Hons) from 1993 to 1996. He furthered his studies at Loughborough University, where he achieved an MSc in IT from 1999 to 2000. Additionally, he attended Brighton College and Varndean 6th Form College.
Career Transition and Expertise
Duncan Cousins transitioned from a background in accountancy to a career in IT and customer success. His expertise includes enabling technologies that enhance customer experiences. He emphasizes delivering better outcomes through a strategic combination of manpower, metrics, and mindset.
Professional Roles Before Apptio
Before his tenure at Apptio, Duncan Cousins worked in various roles that contributed to his professional development. He was the Head of IT at Gemserv Limited from 2005 to 2011 and held positions at Virgin and Digivate. His experience spans infrastructure transformation, service transition, and systems administration.