Kris Radke
About Kris Radke
Kris Radke is a Global Customer Support Engineer at ControlUp, where he has worked since 2021. With a background in Citrix engineering and expertise in Virtual Desktop Infrastructure, he has over a decade of experience in the information technology and services industry.
Work at ControlUp
Kris Radke has been employed at ControlUp as a Global Customer Support Engineer since 2021. In this role, Kris utilizes expertise in customer support engineering to assist clients with their technical needs. The position involves addressing customer inquiries, troubleshooting issues, and providing solutions to enhance user experience with ControlUp's products.
Previous Experience in IT
Prior to joining ControlUp, Kris Radke worked at Data Blue, LLC as a Citrix Engineer from 2017 to 2021. This role involved managing Citrix environments and supporting clients in the Greater Nashville Area. Kris also held positions as a Citrix Engineer at LPS Integration and as an Enterprise Support Engineer at AHEAD, both from 2015 to 2021. These experiences contributed to a strong foundation in virtual desktop infrastructure (VDI) and customer support.
Education and Expertise
Kris Radke studied at Tennessee Tech University, where he earned a Bachelor of Science degree in Management Information Systems (MIS) from 1999 to 2004. This educational background has equipped Kris with the necessary skills for strategic planning and business process improvement, which are essential in the field of customer support engineering.
Career Background
Kris Radke has a diverse career in the information technology and services industry, spanning over 15 years. Before his roles in customer support and engineering, he worked at Shaw Industries as a Business Services IT Specialist II from 2005 to 2015. This extensive background has contributed to Kris's leadership capabilities and ability to enhance team performance and customer satisfaction.
Skills and Competencies
Kris Radke possesses strong skills in strategic planning and business process improvement. These competencies have been instrumental in his effectiveness as a Global Customer Support Engineer. Additionally, Kris has demonstrated expertise in virtual desktop infrastructure (VDI), applying this knowledge across various roles to support customer needs and improve service delivery.