Polina Kaplan Gechman
About Polina Kaplan Gechman
Polina Kaplan Gechman serves as a Customer Success Operations professional at ControlUp since 2022, focusing on enhancing customer experiences. She has a background in customer support and military liaison roles, complemented by degrees in management, political science, and East Asian Studies.
Work at ControlUp
Polina Kaplan Gechman has been working at ControlUp since 2022 in the role of Customer Success Operations. In this position, she focuses on building strong customer relationships and efficiently addressing customer issues. Her work involves streamlining operations to enhance customer experiences, contributing to the overall success of the organization.
Previous Experience at Connecteam
Before joining ControlUp, Polina worked at Connecteam Israel as a Customer Support Specialist from 2021 to 2022. In this role, she was responsible for assisting customers and resolving their inquiries. Her experience in customer support laid the foundation for her current focus on customer success operations.
Military Service in Israel Defense Forces
Polina served in the Israel Defense Forces as a Liaison Officer from 2010 to 2013. This role involved communication and coordination, which provided her with valuable skills in managing relationships and operations in a structured environment.
Educational Background
Polina studied at Tel Aviv University, focusing on East Asian Studies. Additionally, she attended The Open University of Israel, where she earned a Bachelor's degree in management, political science, and international relations from 2020 to 2023. She also studied at studio 6B, further enhancing her educational qualifications.
Specialization and Achievements
Polina specializes in building strong customer relationships and solving customer problems efficiently. She has a proven track record of increasing customer satisfaction and retention through innovative operations strategies. Her expertise in streamlining operations has significantly enhanced customer experiences.