Yair Bortinger
About Yair Bortinger
Yair Bortinger serves as the Head of Customer Success Operations at ControlUp, where he has worked since 2021. He has extensive experience in customer success roles across various companies, including ControlUp, VATBox, and SysAid Technologies.
Current Role at ControlUp
Yair Bortinger serves as the Head of Customer Success Operations at ControlUp, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and driving the adoption of Customer Success tools. His responsibilities include implementing strategies that maximize value for clients and ensuring effective support operations. Bortinger's leadership in this capacity reflects his extensive experience in customer success management.
Previous Experience at ControlUp
Before his current role, Yair Bortinger worked as a Customer Success Manager at ControlUp from 2019 to 2023. During this four-year tenure, he contributed to the growth and retention of customer accounts, leveraging his expertise to improve client relationships and service delivery. His experience at ControlUp laid the groundwork for his advancement to Head of Customer Success Operations.
Professional Background in Customer Success
Yair Bortinger has a robust background in customer success and account management. He previously held the position of Head of Customer Success at ComBtas from 2017 to 2019, where he managed customer relationships and support initiatives. Additionally, he served as a Senior Account Manager at VATBox from 2015 to 2017, focusing on client engagement and service optimization. His roles have consistently involved enhancing customer experiences and driving success.
Education and Expertise
Yair Bortinger earned a Bachelor of Arts in Political Science and Government from Tel Aviv University, studying from 2000 to 2005. His educational background complements his professional expertise in customer success and support operations. Bortinger is recognized for his strong technological abilities and interpersonal skills, which have contributed to his effectiveness in the information technology and services industry.
Achievements in Customer Success
Yair Bortinger has been instrumental in creating the world's first syndicate of Customer Success and Customer Experience experts. This initiative focuses on investing in startups that enhance Net Revenue Retention (NRR). His leadership in this area has garnered recognition from peers and industry influencers, highlighting his influence and commitment to advancing the customer success field.