Yara Morales Camacho
About Yara Morales Camacho
Yara Morales Camacho is an Account Manager at ControlUp, where she has worked since 2024. With extensive experience in customer success and project management, she has held various roles at ControlUp and other companies, demonstrating a strong ability to manage client accounts and enhance customer satisfaction.
Work at ControlUp
Yara Morales Camacho currently serves as an Account Manager at ControlUp, a position she has held since 2024. In this role, she manages over 700 accounts, focusing on customer satisfaction and retention. Prior to her current role, she worked as a Customer Success Manager from 2020 to 2022, and as a Customer Success Representative from 2019 to 2020. Additionally, she held the position of CS Ops Program Manager/CSM from 2022 to 2024. Throughout her tenure at ControlUp, she has specialized in up-selling and cross-selling services and products to enhance customer lifetime value.
Education and Expertise
Yara Morales Camacho studied at the University of Phoenix, where she earned a Bachelor of Science (B.S.) in Business Management and completed an undergraduate program in Project Management. She also holds a credential in Customer Success Management Fundamentals, which highlights her expertise in customer success strategies and practices. Her educational background supports her roles in account management and customer success, equipping her with the necessary skills to effectively manage client relationships.
Background
Yara Morales Camacho has a diverse professional background with experience in various roles across multiple organizations. Before joining ControlUp, she worked at Dell as a Partner Coordinator and Training Coordinator from 2015 to 2017. She also held positions at Quest Software as a Project Program Management Senior Analyst and at Dell Boomi as a Project Coordinator. Earlier in her career, she worked at CARCO Group, Inc. as a Background Investigator and at Dekra-Lite Industries Inc. as a Senior Project Coordinator. Her extensive experience spans customer success, project management, and operational coordination.
Achievements
Throughout her career, Yara Morales Camacho has developed feedback mechanisms for products and services, contributing to continuous improvement and customer satisfaction. She has coordinated training programs and conducted analysis and reporting to ensure smooth operations. Her ability to manage a large portfolio of clients and her focus on enhancing customer satisfaction demonstrate her effectiveness in her roles. Yara's experience in up-selling and cross-selling further showcases her commitment to extending the lifetime value of customers.