Joshua Graham
About Joshua Graham
Joshua Graham serves as the Regional Director of Configuration and Logistics at Converge Technology Solutions Corp. in Denver, Colorado, bringing extensive experience in IT support and project coordination from previous roles at various organizations.
Current Role at Converge Technology Solutions Corp.
Joshua Graham serves as the Regional Director of Configuration and Logistics at Converge Technology Solutions Corp. since 2022. In this role, he is responsible for overseeing logistics and configuration processes within the organization. His position is based in Denver, Colorado, where he has contributed to the company's operational efficiency and service delivery.
Previous Experience in IT Support and Management
Prior to his current role, Joshua Graham held various positions in IT support and management. He worked as a Project Coordinator at Converge Technology Solutions Corp. for three months in 2022 and for one year from 2021 to 2022. He also served as a Technical Support Analyst and Help Desk Manager at The Solutions Team, Inc. from 2019 to 2021. His experience includes developing scripts to automate tasks, enhancing efficiency in IT support.
Educational Background in Computer Engineering
Joshua Graham studied Computer Engineering at Mississippi State University from 2012 to 2014, achieving some college education. He also attended Holmes Community College from 2011 to 2012. His educational background provides a foundation for his expertise in IT and technical support roles.
Experience at Apple and Technical Skills
Joshua Graham has extensive experience working at Apple in various roles, including Specialist, Family Room Specialist, and Genius from 2010 to 2014. His expertise includes both Windows and Mac operating systems, and he has demonstrated strong technical skills in customer support and problem resolution.
Communication and Customer Service Skills
Joshua Graham emphasizes the importance of communication in his roles. He demonstrates outstanding communication skills, which aid in building relationships with managers, colleagues, and clients. His ability to engage in active listening helps manage stressed customer situations effectively, contributing to improved service quality.