Justin Volden
About Justin Volden
Justin Volden is a Product Manager for North America at Converge Technology Solutions Corp., specializing in reporting, analytics, and IT support. He has extensive experience in team management and process development, with a background in various roles at PDS spanning over a decade.
Work at Converge Technology Solutions Corp.
Justin Volden currently holds the position of Product Manager - North America at Converge Technology Solutions Corp. He has been in this role since 2022, contributing to the company's strategic initiatives in Madison, Wisconsin. In his capacity as Product Manager, he focuses on product and solutions development, leveraging his experience to enhance offerings in the managed services sector.
Professional Experience at PDS
Justin Volden has extensive experience at PDS, where he held multiple roles over several years. He started as a Tier 1 Help Desk Analyst from 2004 to 2006, then progressed to Tier 2 Help Desk Analyst for four months in 2006. He served as Help Desk Analyst Team Lead from 2006 to 2011, followed by roles as Service Desk Operations - Assistant Manager from 2011 to 2015 and Service Desk Manager from 2015 to 2016. Most recently, he worked as Technical Operations Manager / Sr. Application Administrator from 2016 to 2021 and as Business Engagement Manager since 2021.
Education and Expertise
Justin Volden studied at Madison Area Technical College, where he earned an Associate Degree in Applied Science with a focus on CIS-System Administration Specialist from 2001 to 2004. He furthered his education at Udacity, completing a Nano Degree in Growth Product Management in 2022, which he pursued for 11 months. His educational background supports his expertise in reporting and analytics, process development, and application integration.
Skills in IT Support and Managed Services
Justin Volden possesses a strong skill set in IT support and managed services. He specializes in system modeling and measuring, ensuring optimal performance and scalability of IT systems. His experience includes managing teams, fostering collaboration, and enhancing customer satisfaction through effective end user and endpoint support. He is proficient in creating efficient workflows and documentation, contributing to improved service delivery.