Lembert Lachapel
About Lembert Lachapel
Lembert Lachapel serves as the National Solutions Specialist for App Mod & Cloud at Converge Technology Solutions Corp. He has over 26 years of experience in client success management, focusing on application modernization and the integration of AI for improved decision-making.
Current Role at Converge Technology Solutions Corp.
Lembert Lachapel serves as the National Solutions Specialist for Application Modernization and Cloud at Converge Technology Solutions Corp. since 2022. In this role, he focuses on integrating AI technologies to enhance observability and AIOps, which aids in informed decision-making. He collaborates with regional specialists across North America and Canada to support the Application Modernization Practice. His responsibilities include providing guidance for both pre-sales and post-sales efforts in Multi-Cloud IT and Security Operations.
Experience at Vicom Computer Services, Inc.
Lembert Lachapel worked at Vicom Computer Services, Inc. for a total of 26 years, holding the position of Senior Client Success Manager from 1998 to 2020. During his tenure, he guided clients through the modernization of legacy applications, emphasizing automation to improve consistency and accuracy. His role involved steering national sales teams, leveraging his presentation and communication skills to achieve client success.
Educational Background
Lembert Lachapel studied at William Paterson University of New Jersey, focusing on Business, Management, Marketing, and Related Support Services. He also attended Passaic County Community College, where he earned an Associate's degree in Business Administration and Management. His educational background provides a solid foundation for his professional expertise in client management and technology solutions.
Specialization in AI and Automation
Lembert Lachapel specializes in the integration of AI to enhance operational efficiency. He aims to streamline client service desks by reducing noise and minimizing Mean Time to Identify (MTTI) and Mean Time to Resolve (MTTR). His expertise in automation plays a crucial role in modernizing applications and improving service delivery for clients.
Skills in Communication and Management
Lembert Lachapel possesses strong presentation and communication skills, which are essential for managing cross-cultural teams and driving national sales initiatives. His ability to effectively communicate complex concepts aids in guiding clients and teams towards successful outcomes in technology integration and modernization projects.