Sabine Kavesh
About Sabine Kavesh
Sabine Kavesh is a Customer Success Manager at Converge Technology Solutions Corp., where she has worked since 2015. She possesses strong project management skills and expertise in IT service management, focusing on enhancing customer satisfaction and maintaining long-term relationships.
Work at Converge Technology Solutions Corp.
Sabine Kavesh has been employed at Converge Technology Solutions Corp. since 2015, serving as a Customer Success Manager. In this role, she directs teams to enhance customer satisfaction by implementing improved customer service policies and procedures. Her responsibilities include overseeing customer retention processes, which focus on maintaining long-term relationships with clients. Prior to her current position, she worked as a Service Delivery Manager at Converge from 2015 to 2021, contributing to service management and customer engagement strategies.
Education and Expertise
Sabine Kavesh studied at Gateway Technical College, where she earned an Associate’s Degree in Applied Science from 2007 to 2012. Additionally, she attended Gateway Community & Technical College, achieving an Associate of Science (A.S.). Her educational background is complemented by expertise in ITIL and PMP, indicating a solid foundation in project management and IT service management frameworks. She also possesses skills in Enterprise Architecture and IT Strategy, which are essential for aligning IT services with business objectives.
Background in IT and Customer Service
Before joining Converge Technology Solutions Corp., Sabine Kavesh worked at Dell in various roles. She served as a Data Center Operations Manager from 2013 to 2015 and held the position of IT - Network from 2009 to 2015. Her early career at Dell also included a role as Data Center Operations Sr. Associate from 2009 to 2013. These positions provided her with extensive experience in IT operations and customer service, which she applies in her current role.
Experience at Delta Air Lines
Sabine Kavesh has a significant background in the airline industry, having worked at Delta Air Lines for 25 years as an On Board Leader from 1985 to 2010. This experience contributed to her skills in customer service and team coordination, which are vital in her current role in customer success management.
Volunteer Work at Newport Aquarium
In addition to her professional roles, Sabine Kavesh has been a Volunteer Diver at Newport Aquarium since 2000. This long-term commitment highlights her dedication to community service and environmental conservation, providing her with unique experiences outside of her professional career.