Akos Szarka
About Akos Szarka
Akos Szarka is a Product Specialist at Convertkit, where he has worked since 2019. He has a diverse background in customer service and management, with previous roles at Vodafone, Unisys, and various hospitality positions across Europe and New Zealand.
Current Role at ConvertKit
Akos Szarka has been employed at ConvertKit as a Product Specialist since 2019. In this role, he contributes to product development and enhancement, ensuring that the offerings meet user needs. His tenure at ConvertKit spans over five years, during which he has gained experience in various aspects of product management.
Previous Experience at Vodafone
Before joining ConvertKit, Akos worked at Vodafone as a National Service Manager from 2016 to 2018. His responsibilities included overseeing service delivery and managing customer service operations in Berks, West Berkshire, United Kingdom. This role provided him with valuable insights into service management and customer relations.
Career at Unisys
Akos Szarka held multiple positions at Unisys from 2012 to 2016. He started as a Service Desk Agent, where he provided technical support for two years. He then advanced to the role of Subject Matter Expert for 11 months, followed by serving as an Incident Coordinator for one year. His experience at Unisys contributed to his expertise in incident management and customer support.
Early Career and Internships
Akos began his career with various roles in the hospitality industry. He completed a four-month internship at Intercontinental Budapest in 2009. Additionally, he worked as a Waiter and Bartender at Residence Starnberger See in Germany from 2010 to 2011, and as a Guest Service Attendant at Heritage Hotels in Auckland, New Zealand, in 2007. These early experiences laid the foundation for his customer service skills.
Education in Tourism
Akos Szarka studied at Krúdy Gyula Secondary School For Tourism from 1999 to 2004. This five-year program equipped him with knowledge and skills relevant to the tourism and hospitality sectors, which he applied in his early career roles.