Sydney Brandson Cruz
About Sydney Brandson Cruz
Sydney Brandson Cruz is a Product Specialist at ConvertKit, with a background in web hosting and customer support. He has expertise in DNS configurations, email hosting, and SEO setup, and previously worked at Wells Fargo and GoDaddy.
Work at ConvertKit
Sydney Brandson Cruz has been employed at ConvertKit as a Product Specialist since 2021. In this role, Sydney focuses on enhancing customer experiences and providing support related to product functionalities. Sydney's expertise in product management contributes to the overall effectiveness of the team, ensuring that users can maximize their use of ConvertKit's services.
Previous Experience at Wells Fargo
Before joining ConvertKit, Sydney worked at Wells Fargo as a Phone Banker for seven months in 2021. This position was based in Taguig, National Capital Region, Philippines. Sydney's responsibilities included assisting customers with their banking needs and providing support through phone interactions.
Experience at GoDaddy
Sydney Brandson Cruz worked at GoDaddy as a Web Hosting Consultant from 2016 to 2021. During this five-year tenure, Sydney provided support for various web hosting services. This role involved assisting customers with website management and troubleshooting issues related to their online presence.
Education and Expertise
Sydney studied at STI College, where foundational knowledge in technology and customer support was developed. Sydney possesses expertise in managing DNS configurations for customer websites and has experience in assisting clients with SEO setup, including keyword entry and site descriptions to enhance search engine visibility.
Technical Skills and Support Background
Sydney has extensive experience in troubleshooting and ensuring the functionality of websites across different platforms, including WordPress, Linux, and Windows. Additionally, Sydney supports customers in using website builders to create and publish their sites online, demonstrating a strong background in web development and customer service.