Aidan Lawrence
About Aidan Lawrence
Aidan Lawrence is a CX Specialist currently employed at Convoy Inc since 2021. He has a background in various roles including lifeguard and ski instructor, and holds a Bachelor of Arts in History from Williams College.
Work at Convoy
Aidan Lawrence currently serves as a Customer Experience (CX) Specialist at Convoy Inc. since 2021. In this role, Aidan focuses on enhancing customer interactions and ensuring satisfaction within the logistics and transportation sector. The position involves collaborating with various teams to streamline processes and improve service delivery.
Previous Employment Experience
Prior to joining Convoy, Aidan held several positions that contributed to his professional development. He worked at Barn2Door, Inc. as an Account Executive from 2020 to 2021, where he managed client accounts and facilitated communication between stakeholders. Aidan also gained experience in customer service and teamwork through roles at Williams College as a Ski Instructor and Lifeguard from 2010 to 2013, and as an Expediter at Purple Cafe & Wine Bar during the same period.
Education and Expertise
Aidan Lawrence earned a Bachelor of Arts in History from Williams College, completing his studies from 2010 to 2017. His education provided a strong foundation in critical thinking and analytical skills, which are essential in his current role as a CX Specialist. The knowledge gained during his academic career supports his ability to understand customer needs and enhance their experience.
Background
Aidan has a diverse background that includes both academic and practical experiences. He worked as a Lifeguard at Seattle Parks and Recreation from 2009 to 2011, which involved ensuring the safety of patrons at Coleman Pool. His early roles in customer service and instruction have shaped his approach to customer experience in his current position.