Brandon Lawyer
About Brandon Lawyer
Brandon Lawyer is a Customer Success Manager at Convoy Inc, specializing in creating efficient supply chain solutions and reducing carbon emissions. With a background in logistics and sales at Westward Seafoods Inc, he leverages his expertise in ocean transportation and global logistics to enhance customer service and address challenges in the freight industry.
Work at Convoy
Brandon Lawyer currently serves as a Customer Success Manager at Convoy Inc, a role he has held since 2022. In this position, he focuses on ensuring customer satisfaction and meeting their expectations. He also works as an Operations Specialist at Convoy, a position he has occupied since 2021. His responsibilities include collaborating with various teams to address challenges within the freight industry and developing efficient supply chain solutions.
Previous Experience at Westward Seafoods Inc
Before joining Convoy, Brandon Lawyer worked at Westward Seafoods Inc for six years, from 2015 to 2021. He initially served as a Sales Associate from 2013 to 2015, where he gained foundational experience in sales operations. Following this role, he transitioned to a Logistics Specialist position, where he focused on logistics operations and supply chain management.
Education and Expertise
Brandon Lawyer earned a Bachelor's degree in Political Science and Government from Gonzaga University, completing his studies from 2009 to 2014. His academic background complements his professional expertise in ocean transportation, export, and global logistics. He utilizes data analytics in his current roles, acting as a source material expert to enhance operational efficiency.
Cross-Functional Collaboration
In his current role at Convoy, Brandon Lawyer works cross-functionally with operations, sales, and technology teams. This collaboration is essential for addressing major challenges in the freight industry. His focus on creating efficient supply chain solutions also includes initiatives aimed at reducing carbon emissions, aligning with industry trends toward sustainability.
Customer Service Focus
Brandon Lawyer aims to provide excellent customer service in his role as Customer Success Manager. He prioritizes meeting customer expectations and ensuring satisfaction through effective communication and support. His approach emphasizes the importance of understanding customer needs and delivering tailored solutions.