Chad Mc Horse
About Chad Mc Horse
Chad Mc Horse is a Sr. IT Applications Analyst currently working at Convoy Inc since 2021. He has a diverse background in customer service and IT roles, with previous positions at SHOES.COM, Redfin, and Onlineshoes.com.
Work at Convoy
Chad Mc Horse has been employed at Convoy Inc as a Senior IT Applications Analyst since 2021. In this role, he contributes to the company's IT application strategies and supports various technological initiatives. His experience in this position spans three years, during which he has been involved in optimizing IT applications to enhance operational efficiency.
Previous Experience at SHOES.COM
Chad Mc Horse worked at SHOES.COM in two capacities. Initially, he served as a Customer Care Supervisor for two months in 2015, overseeing customer service operations. He later transitioned to the role of Ecommerce Application Analyst from 2015 to 2017, where he focused on improving the online shopping experience through application management in Seattle, Washington.
Career at Redfin
Chad Mc Horse held multiple positions at Redfin. He began as a Help Desk Analyst from 2017 to 2019, providing technical support. He advanced to Help Desk Analyst II from 2019 to 2020, where he continued to enhance customer support services. He later became the Help Desk Lead from 2020 to 2021, managing a team and ensuring effective IT support in the Greater Seattle Area.
Education and Expertise
Chad Mc Horse studied at Angelo State University, where he earned a degree in Engineering Physics/Applied Physics from 2008 to 2011. His educational background provides him with a strong foundation in technical principles, which he applies in his various roles in IT and customer service. He also completed his high school education at Water Valley High School, achieving a High School Diploma from 2006 to 2008.
Experience at Onlineshoes.com
Chad Mc Horse worked at Onlineshoes.com in several roles. He started as a Customer Service Representative from 2012 to 2014, assisting customers with inquiries and issues. He then served as Interim Team Lead / Operations Trainer from 2014 to 2015, where he trained new staff and improved operational processes over the course of one year in Seattle, Washington.