Dan B.
About Dan B.
Dan B. is a Senior Billing Operations Specialist at Convoy Inc, where he organizes workflows and manages an offshore team focused on billing for detention related to delayed shipments. He has extensive experience in medical billing and has worked in various roles within the billing operations field since 2015.
Work at Convoy
Currently, Dan B. serves as a Senior Billing Operations Specialist at Convoy Inc, a position he has held since 2022. In this role, he organizes team workflows to ensure optimal quality and adherence to customer service level agreements (SLAs). He manages an offshore team that focuses on billing customers for detention related to delayed shipments. Dan closely collaborates with the Engineering team to automate internal systems, enhancing operational efficiency. He also monitors team productivity, audits completed work for accuracy, and tracks the success rate of approvals while researching customer accounts to identify trends.
Previous Experience in Billing Operations
Before joining Convoy, Dan B. worked as a Billing Operations Specialist at Convoy Inc from 2020 to 2022. His earlier experience includes a role as a Medical Insurance Biller at Virginia Mason Medical Center from 2016 to 2020, where he worked for four years in Seattle. Prior to that, he was a Medical Biller at Domos Hme Consulting Group for one year in Redmond, Washington. This background has equipped him with extensive knowledge in billing processes and customer account management.
Education and Expertise
Dan B. earned a Bachelor of Arts (B.A.) in Communication and Media Studies from Bridgewater State University, where he studied from 2011 to 2014. His educational background supports his expertise in managing workflows and communication within billing operations. This foundation has been instrumental in his ability to distill complex process information into straightforward standard operating procedures (SOPs) for his team.
Team Management and Productivity Monitoring
In his current role, Dan B. is responsible for managing an offshore team, focusing on the timely and accurate billing of customers. He actively monitors team productivity and conducts audits of completed work to ensure accuracy. Additionally, he reviews customer policies and approval processes to ensure that Convoy's internal records are consistent with external information. His efforts contribute to maintaining high standards in billing operations and customer satisfaction.
Cross-Functional Collaboration
Dan B. works cross-functionally to facilitate the transition of detention-related work from one team to another within Convoy. This involves coordinating with various departments to ensure a smooth transfer of responsibilities and maintaining operational continuity. His collaborative approach helps streamline processes and improve overall efficiency in billing operations.