David Riley
About David Riley
David Riley serves as the Director of Workforce and Capacity Planning at Convoy, where he leads analytics and reporting solutions for the Customer Service Data Science team. His extensive background includes roles at Capital One, Expedia Group, and the US Navy, along with an MBA from the University of Virginia Darden School of Business.
Current Role at Convoy
David Riley serves as the Director of Workforce and Capacity Planning at Convoy Inc. since 2022. In this role, he leads the development of analytics and reporting solutions for the Customer Service Data Science team. His focus is on enhancing service efficiency and quality to support Convoy's growth objectives as a pre-IPO startup. He is responsible for building the Workforce and Capacity Planning function, which is critical for meeting the company's aggressive growth targets.
Professional Experience
Prior to joining Convoy, David Riley held several significant positions in various organizations. He worked at Capital One as a Senior Manager of Strategy and Analytics from 2012 to 2017. He also served as Director of Global Planning and Strategy at Expedia Group from 2018 to 2022. His earlier career includes a role as Associate Director at Cowan and Associates from 2009 to 2012, and as Operations Excellence Manager - MBA Intern at Eaton Corporation in 2008. Additionally, he was a Naval Aviator in the US Navy from 1993 to 2006.
Education and Qualifications
David Riley earned his Master of Business Administration (MBA) from the University of Virginia Darden School of Business, where he studied Business Administration and Management from 2007 to 2009. He also holds a Bachelor of Science degree in Aerospace Engineering from the University of Colorado Boulder, which he completed from 1993 to 1997. His educational background provides a solid foundation for his roles in strategy, analytics, and operations.
Leadership in Strategy and Analytics
Throughout his career, David Riley has demonstrated leadership in strategy and analytics. At Capital One, he contributed to strategic initiatives that enhanced operational efficiency. His role at Expedia Group involved global planning and strategy, where he focused on optimizing processes. His experience in analytics and reporting at Convoy further underscores his commitment to improving service quality and operational effectiveness.