Elissa Cadena
About Elissa Cadena
Elissa Cadena is a Customer Account Specialist at Convoy Inc, where she has worked since 2023. She has a background in customer service and operations, with previous roles at Convoy Inc, Enterprise Holdings, and other organizations.
Work at Convoy
Elissa Cadena currently serves as a Customer Account Specialist at Convoy Inc, a position she has held since 2023. Prior to this role, she worked as a Senior Operations Specialist at Convoy from 2022 to 2023 for three months. During her time at Convoy, she has engaged in rigorous data analysis to better understand high-profile customers and has collaborated cross-functionally with Sales, Customer Success, and Brokerage teams to optimize customer solutions. Additionally, she has created processes and policies aimed at enhancing shipper dedication.
Previous Experience
Before joining Convoy, Elissa Cadena accumulated diverse experience in customer service and operations. She worked at Enterprise Holdings in various roles, including Customer Service Agent from 2017 to 2018 and Return Agent in 2019. She also held the position of Customer Service Agent at Enterprise from 2019 to 2020. In 2021, she worked as an Office Administrator and Personnel Supervisor at SmartTalent & SmartHire. Her experience also includes a brief role as a Merchandise Specialist at Nordstrom in 2020.
Education and Expertise
Elissa Cadena studied at Pacific Lutheran University, where she earned a Bachelor of Arts degree in Communication and Media Studies from 2016 to 2020. Her education has equipped her with skills in communication and data analysis, which she applies in her current role. She also completed her high school education at Thomas Jefferson High School from 2012 to 2016.
Customer Engagement and Analysis
Elissa Cadena is proactive in communicating with customers to exceed service expectations. She participates in high-profile customer meetings and focus groups, contributing to business development. Her role involves identifying trends from customer data to drive team improvements, ensuring that customer needs are met effectively. She engages in data analysis to gain insights into customer behavior and preferences.
Marketing and Photography Experience
Elissa has also gained experience in marketing and photography. She worked as a Student Marketing Consultant at both Pacific Lutheran University and Black Fleet Brewing Taproom & Kitchen in 2019. Additionally, she served as an Intramural Sports Photographer at Pacific Lutheran University, showcasing her ability to blend creative skills with her professional roles.