Elizabeth Leary
About Elizabeth Leary
Elizabeth Leary is a Customer Experience Specialist at Convoy Inc., where she has worked since 2021. She has a diverse background in customer service and logistics, with previous roles at Amazon, Chick-fil-A, LUSH, and Coyote Logistics.
Current Role at Convoy Inc
Elizabeth Leary serves as a Customer Experience Specialist at Convoy Inc, a position she has held since 2021. In this role, she acts as the highest escalation point for payment issues and both major and minor incidentals. She utilizes a variety of technologies, including Salesforce, Tableau, and Slack, to enhance customer interactions and streamline processes. Elizabeth also designs and assists with onboarding Standard Operating Procedures (SOPs) aimed at helping employees and clients manage and deescalate incidental occurrences.
Previous Experience at Amazon
Before joining Convoy Inc, Elizabeth worked at Amazon as a Warehouse Assistant for five months in 2021. Her experience at Amazon provided her with insights into logistics and customer service within a high-demand environment. This role contributed to her understanding of operational processes and customer expectations.
Experience in Customer Service Roles
Elizabeth has a strong background in customer service, having worked as a Cashier Customer Service representative at Chick-fil-A from 2012 to 2015. Additionally, she held a position as a Sales Associate at LUSH Fresh Handmade Cosmetics for one year during 2014 to 2015. These roles helped her develop essential skills in customer interaction and service delivery.
Background in Logistics and Accounts Payable
Elizabeth's experience in logistics includes working at Coyote Logistics, where she served as a Driver Services Outbound Tracker from 2015 to 2016 and later as an Accounts Payable Specialist from 2016 to 2018. These positions allowed her to gain expertise in tracking logistics operations and managing financial transactions within the logistics sector.
Education and Training
Elizabeth studied Mechanical Engineering at Georgia Southern University for 11 months in 2014. She completed her secondary education at Salem High School. Her educational background provides her with a technical foundation that complements her professional experience in customer service and logistics.