Emane' Johnson
About Emane' Johnson
Emane' Johnson is a Customer Account Specialist with a strong background in customer service and data analysis, currently working at Convoy Inc. He has a proven track record of improving operational efficiencies and managing high-profile customer accounts.
Current Role as Customer Account Specialist
Emane' Johnson currently serves as a Customer Account Specialist at Convoy Inc, a position held since 2023. This role is based in Atlanta, Georgia, and is conducted remotely. In this capacity, Johnson focuses on identifying trends in data from high-profile customers to enhance team performance and operational efficiencies. The goal is to lower the cost of servicing customers while ensuring high satisfaction levels.
Previous Experience at Convoy Inc
Prior to the current role, Emane' Johnson held two positions at Convoy Inc. From 2022 to 2023, Johnson worked as a Senior Customer Experience Specialist for three months, and from 2021 to 2022, served as a Customer Service Specialist for one year. During these roles, Johnson specialized in managing major food grocery chain lanes and was instrumental in achieving a 98% on-time performance for customer satisfaction shortly after promotion.
Experience at The Home Depot
Before joining Convoy Inc, Emane' Johnson worked at The Home Depot as a Customer Service Specialist from 2018 to 2019. This role was based in Atlanta, Georgia, and required on-site presence. Johnson's experience in customer service during this period contributed to the development of skills that are applicable in subsequent roles in the logistics and transportation industry.
Data Analysis and Process Development
Emane' Johnson has demonstrated expertise in data analysis, particularly in understanding high-profile customers. This skill has been critical in creating processes and policies for shipper dedication. Johnson's ability to analyze data has led to operational efficiencies and improvements in customer service delivery, reflecting a commitment to enhancing overall customer experience.
Leadership and Team Collaboration
In previous roles, Emane' Johnson has shown leadership capabilities by leading teams to achieve significant performance metrics. Johnson attended high-profile customer meetings and focus groups, contributing insights that drive business initiatives forward. This collaborative approach has been essential in fostering a customer-centric environment within the teams.