Ferlyn G. Ave
About Ferlyn G. Ave
Ferlyn G. Ave is a Billing Lead at Convoy Inc, where she has worked since 2019. She has a background in customer service and billing, with previous roles at Sutherland and TeleTech.
Current Role at Convoy Inc
Ferlyn G. Ave serves as the Billing Lead at Convoy Inc, a position she has held since 2019. In this role, she oversees billing processes and ensures accuracy in financial transactions. Her responsibilities include managing billing operations and leading a team to optimize efficiency within the department.
Previous Experience at Convoy Inc
Before becoming the Billing Lead, Ferlyn worked as a Billing and Accounting Specialist at Convoy Inc from 2018 to 2019. In this capacity, she focused on billing accuracy and financial reporting, contributing to the overall financial health of the organization during her tenure.
Career at Sutherland
Ferlyn G. Ave has extensive experience at Sutherland, where she held multiple roles. She worked as a Team Manager from 2016 to 2017 in Davao del Sur and previously as a Team Manager in Carmona, Cavite for 11 months in 2015. Additionally, she served as a Billing and Sales Associate in 2013 and as a Technical Customer Support Representative from 2010 to 2012. She also held the position of Subject Matter Expert from 2013 to 2014.
Education and Qualifications
Ferlyn earned her Bachelor's Degree in Secondary Education with a Major in Mathematics from the University of Saint La Salle. She completed her studies from 2005 to 2009, which provided her with a strong foundation in educational principles and mathematics.
Early Career Experience
Ferlyn began her professional career as a Customer Service Specialist at TeleTech in 2012, where she worked for four months. This role marked the start of her journey in customer service and support, which later expanded into billing and management positions.