Griffin Cusimano
About Griffin Cusimano
Griffin Cusimano is a Customer Experience Specialist at Convoy Inc, where he has excelled in productivity and collaboration since 2021. He holds a Bachelor's degree from Central Washington University and has played a significant role in launching the NIA/TGT program with high performance metrics.
Work at Convoy
Griffin Cusimano has been employed at Convoy Inc as a Customer Experience Specialist since 2021. In this role, he focuses on enhancing customer interactions and ensuring satisfaction. His contributions include providing real-time feedback to peers, which fosters a culture of continuous improvement within the team. He operates effectively in a fast-paced remote environment, demonstrating strong accountability and collaboration skills.
Education and Expertise
Griffin Cusimano holds a Bachelor's degree from Central Washington University, where he studied from 2018 to 2021. Prior to that, he earned an Associate's degree from Green River College, attending from 2014 to 2017. He completed his high school education at Tahoma Senior High School, receiving his diploma. This educational background has equipped him with the skills necessary for his role in customer experience.
Achievements
Griffin achieved a 90-day productivity score of 103%, exceeding internal performance metrics at Convoy. He played a key role in the successful launch of the NIA/TGT program, which resulted in an on-time delivery and performance rate exceeding 98.8%. These accomplishments reflect his commitment to excellence and effectiveness in his role.
Background
Griffin Cusimano has a diverse educational background that includes both high school and college studies. He graduated from Tahoma Senior High School before pursuing higher education. His academic journey included three years at Green River College, followed by three years at Central Washington University, where he completed his Bachelor's degree. This background has contributed to his professional development.