Jackie Nguyen
About Jackie Nguyen
Jackie Nguyen is an Associate Manager at Convoy Inc, where she has worked since 2019. She has a diverse background in operations and management, with previous roles at Morgan Stanley and UW Medicine, and holds a Master's degree in Supply Chain, Transportation, and Logistics from the University of Washington.
Work at Convoy
Jackie Nguyen currently serves as an Associate Manager at Convoy Inc, a position held since 2019. In this role, Jackie oversees a team of eight specialists and has contributed to the company's operational efficiency. Previously, Jackie worked as an Operations Specialist from 2017 to 2018 and as a Senior Operations Specialist from 2018 to 2019. During these roles, Jackie standardized procedures and managed the transfer of over ten critical tasks to alternate support teams, enhancing labor and capacity utilization. Jackie also automated scheduling processes, which eliminated 112 hours of manual work per week, demonstrating a commitment to improving operational workflows.
Education and Expertise
Jackie Nguyen holds a Master's Degree in Supply Chain, Transportation, & Logistics from the University of Washington, completed between 2020 and 2022. Prior to this, Jackie earned a Bachelor's Degree in Communication from the same institution, studying from 2010 to 2014. Additionally, Jackie achieved a Sales Certificate from the Foster School of Business at the University of Washington, completed between 2013 and 2014. This educational background provides a strong foundation in both communication and supply chain management.
Background
Jackie Nguyen has a diverse professional background, with experience in various roles across multiple organizations. Prior to joining Convoy Inc, Jackie worked at Morgan Stanley in several capacities, including Wealth Advisory Associate and Registered Associate, from 2014 to 2017. Jackie also served as a Wealth Management & Marketing Intern at Morgan Stanley Wealth Management from 2012 to 2014. Earlier experience includes positions at UW Medicine as an Office Assistant and at Gap Inc./Banana Republic as a Sales Associate. This varied experience has contributed to Jackie's operational and managerial skills.
Achievements
During Jackie's tenure at Convoy Inc, the team expanded from four to fourteen specialists, effectively managing a 37% increase in shipment volume year over year. Jackie played a key role in collaborating with the product team to drive automation and efficiency opportunities. Under Jackie's leadership, the team won three Carrier Partner of the Year awards, reflecting successful performance and recognition in the industry. These achievements highlight Jackie's ability to lead teams and implement effective operational strategies.