Jesse Carrera
About Jesse Carrera
Jesse Carrera is a Customer Success Manager at Convoy Inc, where he has worked since 2021. He has previous experience in logistics and customer service, including roles at Echo Global Logistics and Enterprise Holdings.
Work at Convoy
Jesse Carrera has been employed at Convoy Inc as a Customer Success Manager since 2021. In this role, he focuses on ensuring customer satisfaction and fostering strong relationships with clients. His experience in customer success contributes to Convoy's mission of optimizing freight logistics through technology.
Previous Experience at Echo Global Logistics
Before joining Convoy, Jesse Carrera worked at Echo Global Logistics for a total of six years. He served as an Account Executive for one year from 2015 to 2016 in the Greater Chicago Area. Following this, he held the position of AH Operations Supervisor from 2016 to 2021 in the Greater Seattle Area, where he managed operations and supported client needs.
Early Career at Enterprise Holdings
Jesse Carrera began his career at Enterprise Holdings, where he worked as a Customer Service Representative from 2012 to 2015. During this three-year period, he developed foundational skills in customer service and communication, which have been essential in his subsequent roles.
Education and Expertise
Jesse Carrera studied at North Park University, where he earned a Bachelor of Science degree in Health Science from 2014 to 2017. His educational background provides him with a unique perspective in his professional roles, particularly in understanding client needs and enhancing customer experiences.