Jon Hopkins
About Jon Hopkins
Jon Hopkins is a Senior Operations Specialist at Convoy Inc, where he has worked since 2019. He has a background in Business Administration and Management and has experience in shipment investigations and cross-functional project leadership.
Work at Convoy
Jon Hopkins has been employed at Convoy Inc as a Senior Operations Specialist since 2019. In this role, he conducts shipment investigations to identify issues and provide context for escalations. He leads cross-functional projects with small teams aimed at improving operational efficiency. His responsibilities also include identifying high-impact tasks to prioritize team workflow, ensuring that both customer and carrier needs are met.
Education and Expertise
Jon Hopkins studied Business Administration and Management at Western Washington University, where he earned a Bachelor of Business Administration (B.B.A.) from 2009 to 2011. Prior to that, he attended Whatcom Community College, achieving an Associate of Arts (A.A.) from 2007 to 2009. His educational background provides him with a solid foundation in business principles and management practices.
Background
Before joining Convoy, Jon Hopkins worked in various roles that contributed to his operational expertise. He served as a Server at Salty's Seafood Grills from 2013 to 2016, where he developed customer service skills. He then transitioned to Bonanza as a Customer Support Agent from 2016 to 2019, further enhancing his ability to build and maintain relationships with both internal and external stakeholders.
Professional Skills
Jon Hopkins possesses strong skills in operational efficiency and stakeholder relationship management. He effectively builds and maintains relationships with both internal teams and external partners. His ability to identify high-impact tasks allows him to prioritize workflows, ensuring that operational objectives are met and customer satisfaction is achieved.