Katie Montgomerie
About Katie Montgomerie
Katie Montgomerie is a Customer Success Manager at Convoy Inc, where she has worked since 2021. She has a diverse background in operations and customer service, with previous roles at Convoy, Starbucks, and Walt Disney World.
Work at Convoy
Katie Montgomerie currently serves as a Customer Success Manager at Convoy Inc, a position she has held since 2021. Prior to this role, she worked as an Operations Specialist on the Dedicated Incidentals Team for seven months in 2021. Her tenure at Convoy also includes two years as an Operations Specialist from 2019 to 2021 and a six-month stint as a Scheduling Coordinator in 2019. All her roles at Convoy were based in Seattle, Washington.
Previous Experience at Starbucks
Katie Montgomerie has extensive experience at Starbucks, where she held multiple positions. She worked as a Barista from 2015 to 2016 for eight months and later became a Shift Supervisor from 2016 to 2018 for two years. Additionally, she served as a Service Desk Analyst for six months in 2018. These roles contributed to her skills in customer service and team management.
Background in Park Operations
Katie Montgomerie began her career in the hospitality industry at Walt Disney World, where she worked in Park Operations for four months in 2014. This experience provided her with foundational skills in operations and guest services.
Education and Expertise
Katie Montgomerie studied at Western Washington University, where she earned a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management from 2011 to 2015. Her academic background supports her professional roles in operations and customer success.
Experience at Target
Before her roles in the hospitality and logistics sectors, Katie Montgomerie worked at Target as a Cashier and Guest Service representative from 2013 to 2015 for two years in Bellingham, Washington. This position helped her develop strong customer service skills early in her career.