Keisha W.
About Keisha W.
Keisha W. is a Customer Success Manager at Convoy Inc, where she has worked since 2021. She has a diverse background in operations, recruitment, and resident life coordination, and has received multiple awards for her contributions in various roles.
Work at Convoy
Keisha W. has been serving as a Customer Success Manager at Convoy Inc since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive the support they need. Prior to her current position, she worked as a Recruiting Coordinator for various departments at Convoy from 2020 to 2021. Her career at Convoy began as an Operations Associate from 2019 to 2020, where she contributed to operational efficiency in Atlanta, Georgia.
Education and Expertise
Keisha W. earned a Bachelor of Science in Graphic Design from The Art Institutes, completing her studies from 2009 to 2013. This educational background provides her with a strong foundation in design principles, which may complement her roles in customer success and operations. Her expertise spans customer relations, operations management, and recruitment coordination.
Background
Before joining Convoy, Keisha W. held various positions that contributed to her professional development. She worked as a Team Lead at Kelly from 2013 to 2015 and later served as a Resident Life Coordinator at Beloit College from 2015 to 2017. Additionally, she was a Resident Hall Director at the University of Massachusetts-Lowell from 2017 to 2018, where she managed residential life and student engagement.
Achievements
Keisha W. has received several awards recognizing her contributions and leadership. In 2018, she was honored with the 'Supervisor of the Year' and 'Staff Spirit Award' at the University of Massachusetts-Lowell. Additionally, she received the 'Unsung Hero Award' in the same year, highlighting her commitment and impact within the university community. At Convoy, she was recognized with the 'Peach of the Week' award in 2020 for her outstanding performance.