Kelly Horton Poxton
About Kelly Horton Poxton
Kelly Horton Poxton serves as the Manager of Operations at Convoy Inc., where she enhances team performance and process improvement in the Partnerships vertical. With a background in Comparative Literature and Film Studies from the University of Washington, she has over a decade of experience in operations management.
Work at Convoy
Kelly Horton Poxton has been serving as the Manager of Operations at Convoy Inc. since 2021. In this role, she oversees the Partnerships vertical within the Customer Experience organization, focusing on managed transportation providers and co-brokers. Her responsibilities include promoting team performance and implementing process improvements to meet key metrics. Poxton collaborates cross-functionally on strategic initiatives aimed at supporting growth for Convoy and its customers. Her experience in this position highlights her commitment to operational excellence and customer satisfaction.
Education and Expertise
Kelly Horton Poxton earned two Bachelor of Arts degrees from the University of Washington, studying Comparative Literature with a focus on Cinema Studies and Film/Cinema/Video Studies from 2008 to 2012. This educational background provides her with a strong foundation in analytical thinking and communication skills, which are essential for her current role in operations management. Her academic experience contributes to her ability to understand complex narratives and foster collaboration within diverse teams.
Background
Before joining Convoy Inc., Kelly Horton Poxton worked at Marchex as the Director of Operations from 2012 to 2021. In this role, she gained extensive experience in operational management and team leadership. Additionally, she worked as a Media Library Tech II at the University of Washington Libraries for one year, where she developed skills in media management and customer service. Her diverse background in operations and media has equipped her with a unique perspective in her current position.
Achievements
Throughout her career, Kelly Horton Poxton has demonstrated a consistent track record of promoting team performance and driving process improvements. At Convoy Inc., she focuses on achieving key metrics in the Partnerships vertical, showcasing her ability to enhance operational efficiency. Her collaborative approach to strategic initiatives has supported the growth of Convoy and its customer base, reflecting her commitment to excellence in operations management.