Kimberly Díaz

Kimberly Díaz

Operations Team Lead @ Convoy

About Kimberly Díaz

Kimberly Díaz serves as the Operations Team Lead at Convoy Inc since 2020 and has recently taken on the role of Operations Manager at KAL FREIGHT INC. With a strong background in communication, problem-solving, and data analysis, she has led initiatives to enhance operational efficiency in the transportation industry.

Work at Convoy

Kimberly Díaz has held multiple roles at Convoy Inc since 2019. She currently serves as the Operations Team Lead, a position she has held since 2020. In this role, she manages a team of 10 associates and oversees daily operations within the network. Prior to this, she worked as an Associate Operations Manager from 2022 to 2023, where she contributed to various operational improvements. Additionally, she began her journey at Convoy as a Customer Experience Associate, where she developed foundational skills in customer relations and operational support.

Current Role at KAL FREIGHT INC

Since 2024, Kimberly Díaz has been working as the Operations Manager at KAL FREIGHT INC. In this role, she applies her extensive experience in operations management to enhance the company's logistical processes. Her background in the transportation industry equips her with the necessary skills to drive efficiency and improve operational workflows.

Background in Carrier Operations

Before her current roles, Kimberly Díaz worked at CloudTrucks as the Carrier Operations Lead from 2023 to 2024. In this position, she focused on managing carrier relationships and optimizing operational processes. Her experience in carrier operations has contributed to her understanding of the transportation industry's dynamics and challenges.

Core Competencies and Skills

Kimberly Díaz has developed core competencies in communication, problem-solving, and data analysis. These skills are essential in her current role as Operations Team Lead at Convoy Inc, where she applies them to enhance operational efficiency and foster positive relationships with customers and stakeholders. Her ability to analyze data supports informed decision-making and process improvements.

Project Leadership at Convoy

At Convoy Inc, Kimberly Díaz led a cross-functional project aimed at optimizing the carrier onboarding process. This initiative focused on increasing retention rates among carriers, demonstrating her commitment to driving innovation and efficiency within the transportation sector. Her leadership in this project highlights her capability to manage complex operational challenges.

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