Kyana P.
About Kyana P.
Kyana P. is an Operations Specialist at Convoy Inc., where she has worked since 2021. She has a background in customer service and operations, having held various roles in companies such as Target, Fifth Group Restaurants, and Marriott Hotels.
Current Role at Convoy Inc
Kyana P. serves as an Operations Specialist at Convoy Inc since 2021. In this role, she focuses on refining operational processes to enhance efficiency and customer satisfaction. She has played a significant part in conducting audits and updating standard operating procedures (SOPs). Her efforts aim to improve bandwidth within the team and ensure that customer needs are met effectively.
Previous Experience in Operations
Before her current position, Kyana P. worked at Convoy Inc as an Operations Associate for four months in 2019. Her responsibilities included identifying trends in data and analyzing root causes to recommend product changes and process improvements. This analytical approach contributed to enhancing operational effectiveness within the organization.
Work History at Target and Marriott Hotels
Kyana P. has a background in customer service, having worked at Target as a Guest Services Specialist from 2016 to 2018 in Atlanta, Georgia. She also held the position of Hotel Lead Server at Marriott Hotels for 11 months in 2018. These roles provided her with valuable experience in customer interaction and service management.
Experience in the Restaurant Industry
Kyana P. worked as a Lead Server at Fifth Group Restaurants from 2019 to 2020 in Smyrna, Georgia. This position allowed her to develop skills in team leadership and customer service in a fast-paced environment. Her experience in the restaurant industry complements her operational expertise.
Educational Background in Psychology
Kyana P. earned a Bachelor of Science degree in Psychology from the University of West Georgia, studying from 2013 to 2019. This educational background provides her with insights into human behavior, which can be beneficial in her roles that require understanding customer needs and team dynamics.