Lee Brown
About Lee Brown
Lee Brown is a Customer Experience Specialist at Convoy Inc, with a diverse background in client support and data operations across several companies, including Amazon and Quorum Review.
Current Role at Convoy
Lee Brown serves as a Customer Experience Specialist at Convoy Inc, a position held since 2021. In this role, Brown focuses on enhancing customer interactions and ensuring a positive experience for clients. The role involves addressing customer inquiries, resolving issues, and contributing to the overall improvement of service delivery.
Previous Experience at Quorum Review
Lee Brown has extensive experience at Quorum Review - Independent Review Board, where he worked in various capacities. Brown started as a Production Specialist from 2012 to 2014, followed by a role as Submissions Specialist from 2014 to 2015. He then transitioned to Client Support Specialist from 2015 to 2018. This cumulative experience provided a strong foundation in client relations and support.
Experience at Amazon
Lee Brown worked at Amazon in two different roles. He served as a Machine Learning Data Associate from 2019 to 2021, where he contributed to data management and analysis. Prior to that, he was a C2CS Specialist / CS Ops Support from 2018 to 2019, focusing on customer service operations. These roles enhanced his skills in data handling and customer support.
Professional Background
Lee Brown's professional background includes a diverse range of roles primarily in customer support and data management. His career spans over a decade, with significant experience in both the healthcare and technology sectors. This background has equipped him with a unique skill set that combines customer service expertise with technical knowledge.