Leeanna Di Gruccio (She/They)
About Leeanna Di Gruccio (She/They)
Leeanna Di Gruccio is a Service Desk Technician L4 with a diverse background in the film industry and technical support roles. They have held positions at notable companies such as GameStop, Microsoft, Apple, and currently work at Convoy Inc, while also pursuing a Bachelor's degree in Physics at Everett Community College.
Work at Convoy
Leeanna Di Gruccio has been employed at Convoy Inc as a Service Desk Technician L4 since 2021. In this role, they provide technical support and solutions to enhance operational efficiency. Their position involves troubleshooting and resolving issues related to IT services, contributing to the overall functionality of the organization. Leeanna's experience in technical support roles allows them to effectively address user needs and improve service delivery within the company.
Previous Experience in the Film Industry
Leeanna Di Gruccio has a strong background in the film industry, which contributes to their diverse skill set. This experience has equipped them with unique perspectives and skills that enhance their capabilities in various roles. The intersection of technical support and creative industries allows Leeanna to approach problem-solving with a multifaceted viewpoint.
Career History at GameStop and Microsoft
Leeanna served as Store Manager at GameStop from 2006 to 2011 in Tyler, Texas, where they managed store operations and customer service. Following this, they worked at Microsoft as Site Operations Lead and Data Center Engineer for six months in 2020. This role involved overseeing data center operations and providing technical support for both Mac and Windows systems, further solidifying their expertise in technology.
Education and Expertise
Leeanna Di Gruccio has been studying Physics at Everett Community College since 2019, aiming to achieve a Bachelor's degree. Their academic pursuits reflect a commitment to understanding complex concepts, which complements their technical support role. Additionally, Leeanna possesses expertise in innovation management, enhancing their ability to implement effective solutions in their professional endeavors.
Freelance Photography and Entrepreneurship
In addition to their technical roles, Leeanna engages in freelance photography, showcasing their creative talents. This creative outlet allows them to balance their technical skills with artistic expression. Leeanna also has a passion for entrepreneurship, indicating a proactive approach to career development and a desire to explore new opportunities in various fields.