Maiya Hawkins
About Maiya Hawkins
Maiya Hawkins is a Customer Experience Specialist at Convoy Inc, where she facilitates training sessions and develops Standard Operating Procedures. She holds a Bachelor of Fine Arts in Writing for Film and TV from The University of the Arts and an Associate of Arts in Creative Writing from the University of Arizona.
Work at Convoy
Maiya Hawkins has been employed at Convoy Inc as a Customer Experience Specialist since 2020. In this role, she facilitates training sessions for various cross-functional business units, including Legal, Communications, Compliance, Engineering, and Product teams. She develops Standard Operating Procedures (SOPs) for the Communications and Operations teams, ensuring efficient processes. Additionally, she partners closely with Program Managers, Engineers, and Operations to create and implement strategies aimed at combating abuse on the Convoy platform. Her responsibilities also include analyzing error and abuse trends to enhance shipment accuracy and identify problematic carrier behavior.
Education and Expertise
Maiya Hawkins holds a Bachelor of Fine Arts (BFA) in Writing for Film and TV from The University of the Arts, where she studied from 2013 to 2016. Prior to this, she earned an Associate of Arts (AA) in Creative Writing from the University of Arizona, completing her studies there from 2011 to 2013. Her educational background provides her with a strong foundation in communication and storytelling, which she applies in her current role at Convoy.
Background
Before joining Convoy, Maiya Hawkins served as a Senior Volunteer at Mighty Writers from 2014 to 2016 in the Greater Philadelphia Area. This experience contributed to her skills in mentorship and education, further enhancing her ability to facilitate training and support cross-functional teams in her current position.
Achievements
At Convoy, Maiya Hawkins serves as a subject matter expert for the shipper Chewy. Her role involves developing strategies to improve operational efficiency and combat abuse on the platform. She has been instrumental in analyzing trends related to errors and abuse, which aids in enhancing shipment accuracy and maintaining the integrity of the Convoy service.